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About Us
Colman's Mustard Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Colman's Mustard Shop
Colman's Mustard Shop 15, The Royal Arcade Norwich Norfolk NR2 1NQ United Kingdom
Phone: 01603 627889
Fax: 01603 762142
Email: avril.houseago@unilever.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All orders to addresses in the United Kingdom will be sent with Royal Mail, under 2 kilo first class, over 2 kilo by Parcel Post. Please allow 7 to 10 days from our recieving your order.
For overseas deliveries it is unusual for our parcels to be intercepted by customs, but should this happen you may have to pay local import duties.
We take pride in our reputation for a fast and friendly service, but in the unlikely event you have a problem, or need any help, just give us a call - our staff are always happy to help.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01603 627889 (International +44 01603 627889) or fax us on 01603 762142 or write to us at Colman's Mustard Shop 15, The Royal Arcade Norwich Norfolk NR2 1NQ United Kingdom
Privacy Policy
Colman's Mustard Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
